Delivery & Installation Service

Delivery Options
If you require a faster service than our standard then please contact us after placing your order to upgrade your delivery choice. Please note if your delivery address is not within Mainland UK we will add the additional delivery charge required to your purchase total. If you need to discuss this or require confirmation or have a query regarding this then please contact us.

Nationwide Delivery
1. Once you have placed your order, we will contact you by telephone or email you with a delivery date. Please note that for small items/appliances (e.g. hobs, hoods and TVs up to 46") we will dispatch the goods via our couriers on a tracked next working day delivery service, subject to stock availability. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

2. Morning, Saturday and next working day deliveries are optional and will also incur additional charges. These can be obtained upon application by calling our Customer Service team.

3. We will only deliver goods to the address on the order. You will be contacted by telephone and/or email to confirm your delivery date. Once your delivery date has been agreed, you must be present on this day to take delivery.

4. Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service).

5. We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days for stocked product lines and within 28 working days for special orders.

6. If you are unable to accept delivery on the day we have agreed, please notify our Customer Service team as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.

7. All item(s) must be unpacked and inspected on delivery. A signature checked or unchecked deems the product to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory rights. Should any issues arise with either the delivery service or the products, please contact our Customer Service team whilst delivery drivers are still on site.

8. To keep our prices as competitive as possible, we sometimes make deliveries with one person only. As a result, we will only deliver to ground floor properties. Please call us in advance if this is likely to affect your order.

Product Availability

All orders are processed and shipped as quickly as possible. In instances where our stock is fully allocated we may ship direct from the manufacturers to you. If for any reason the product or promotion you’ve ordered is no longer available, or there’s been a price change, we will notify you within 5 days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.

After Sales Service

MTC Store is committed to 100% Customer satisfaction. We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an honest retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service to attain our 100% customer satisfaction commitment.

Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 2,000 products from more than 100 manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.

If you are unable to contact the manufacturer or if you are unhappy with their service then send us an email to cs@mtcstore.co.uk and we will do our best to solve your problem.

Late Delivery

If your goods haven’t arrived as expected, please email customer services at cs@mtcstore.co.uk. If we have promised to send your goods to you on an agreed date and we fail to deliver we will refund you the difference between the priority delivery service and our standard service or £5, whichever is the greater.



Damaged / Missing Items / Wrong Items

PLEASE CALL IMMEDIATELY TO REPORT DAMAGE

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. If damage is noticed at point of delivery the order can be refused and returned with the driver. For very large items that are delivered by our logistics partners we include an unboxing service. The driver will help you unbox and wait whilst you check the goods, please take advantage of this service so damage can be reported immediately and the goods taken away and quickly exchanged.

PLEASE CALL IMMEDIATELY TO REPORT DAMAGE

As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It's very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn't possible we consider it reasonable that your items will have been checked and reported within 2 days. If you do not intend to use your goods immediately, please open and inspect them before storing, Damage requests reported too late will be refused.

NOTE: Do not try to fit an item/appliance if it is damaged without calling for advice first. If you cause further physical damage by fitting an item you know to be a damaged we may be unable to accept the item for return.

In order to help us resolve issues arising from these problems, please email cs@mtcstore.co.uk within the first 48 hours of delivery or expected delivery in case of non-receipt

Failed Deliveries

We understand that sometimes you will not be available to receive your goods. For all items our couriers will attempt redelivery once. After which you will be charged for any further redelivery attempts. If you have ordered a small item, it may then be left at your local post office for you to collect. For large items, if the courier has contacted you prior to delivery and you are not available to receive your goods, there will be a redelivery charge. Refused deliveries will be charged the return delivery fee to our warehouse.

Promotional Codes

If you sign up to our latest offers we will send you promotional codes from time to time.

How to use the promotional code - At the basket page enter the code into the "promotional code" box and click "recalculate" this will add the discount which will be visible on your order. If the offer is a discount on delivery then the relevant discount is applied once a qualifying delivery method has been selected in the checkout process.

Terms and Conditions - Only one code per order. Codes are available for online use only unless otherwise specified. All codes have an expiry date. We reserve the right to cancel any order which abuses or exploits any promotional code. All codes are subject to change or termination at any time without prior notice. If you exploit a promotional code we have the right to contact you to return any items which were obtained that didn’t meet the criteria of the promotion.

Cancellation

If you are a consumer based in the UK and not a business or organisation then this section applies to you.

We want you to be entirely happy with your purchases from us. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. There is no cost for cancelling your order before despatch.

You can also cancel your order within 7 working days from the day following delivery. (Excludes business customers)

Faulty Items

On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.

All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.

Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK, Channel Islands and Ireland.

Faults Occurring Within 28 Days of Receipt: If any of our products develop a fault within the first 28 days we will be happy to help you resolve the issue. For repair or replace, if you purchased a large kitchen appliance or large TV it is much faster to call the manufacturer direct in the first instance who will arrange for a onsite visit from an engineer. To contact the manufacturer, click here for their contact details. If an engineer is unable to repair the goods they will provide a reference number and direct you back to us to arrange a replacement. To speed up the process please have the reference number to hand when you contact us. Your statutory rights may allow refunds in specific instances, please call us if you need advice. (Note: Items returned without a manufacturer reference will have to be inspected before being accepted. This may cause delays processing your faulty return and items returned where we can't find a fault will be returned to you for a small handling fee).

Faults Occurring Within 1 year (3 months for refurbished products): If you've had the product for up to 1 year and require a fault repair, your product will be repaired directly by the manufacturer or by us. If that's not possible we will give you a replacement, or if that's not possible, a refund.

Faults Occurring Outside Manufacturer’s warranty period: You can contact us for further advice and suggestions as other repair options may be available. As an additional service we are able to quote on repairs for some items such as Laptops and TVs. This does not affect your statutory rights. Please cs@mtcstore.co.uk

Please note a handful of manufacturers include a warranty registration form in the box - don’t forget to complete this and send it off within the specified time period. If you have purchased a Laptop or PC for commercial use (such as hotel or nursing home) please be aware that most manufacturers only provide a warranty for domestic use. 

For many products you can extend your warranty and support cover for up to 5 years either at the time of order or within the period of the manufacturer’s warranty. Please call our Sales team on or email us at sales@mtcstore.co.uk to enquire about warranty extensions.

Installation Service 

Currently only available within 15 miles of our store

TV Set Up to Stand & Demo     £29.99


(Save £10 from Currys Price of £40)

  • Your TV and stand fully assembled
  • New TV connected to all existing equipment
  • Auto tune into available channels
  • Set Sky Remote to work with new TV
  • Demo of the main features
  • Home Cinema Setup also available

TV & Home Cinema Set Up to Stand & Demo     £59.99

(Save £30 from Currys Price of £90)

  • Your TV and stand fully assembled
  • New TV connected to all existing equipment
  • Auto tune into available channels
  • Set Sky Remote to work with new TV
  • Demo of the main features
  • Home Cinema Kit Unpacked and Setup

TV Wallmount & Demo (Solid Wall)     £99.99

(Save £10 from Currys Price of £110)

  • Your new TV safely mounted on a wall
  • Connect to all your existing products
  • Neat cable management (Trunking Extra)

TV and Home Theatre and Premier services available

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