Refunds and Returns Policy

1. Cancellations and Returns

1.1. If you are not totally satisfied with your goods for any reason, you have the right to cancel the contract at any time up to 30 days starting the day after delivery or collection for credit or refund. Please note that you have a duty of care while the goods are in your possession and as such we advise our customers to return the product with the original packaging to insure that the product is not damaged on its return journey. Please ensure that all components and accessories are also returned with the product. Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.

1.2. You must notify us of your intention to return the goods by calling us on 02476 015000 or email sales@mtcstore.co.uk within 30 days from the date of delivery or collection. The following procedure applies:

  1. (a) If the order was placed in-store, you will be diverted to the store to arrange the return and a re-stocking fee will be payable. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. Please contact our Customer Services to arrange collection.
  2. (b) If the order was placed online or over the telephone but collected in-store, you will be diverted to the store to arrange the return. If you would like us to collect the goods, we will be happy to do so provided we are operating this service in your local area; we will charge you our normal collection rates for providing this service. Please contact our Customer Services to arrange collection.
  3. (c) In all other situations, our Customer Services will advise you as to the best course of action in arranging the return. Our Customer Services may issue a Returns Authorisation Number which must be quoted on any paperwork when returning goods. The Returns Authorisation Number is valid for up to 14 days only. You must organise the return at your expense and risk; goods must be received at our Returns Division within 14 days from the date of issue of the Returns Authorisation Number. Goods sent back without prior authorisation will be returned back to you and the cost of delivery charged to your account. The returns address is: Returns Department, MTC Electrical Superstore, 520 Foleshill Road, Coventry. CV6 5HP.

1.3. Once we have confirmed your order and part/full payment taken, we are unable to accept the cancellation or return of the following goods:

  1. (a) television stands, pre-recorded videotapes, Blu-Ray,DVDs, CDs, Minidisks, games and software, which have been opened from their original packaging;
  2. (b) goods specially ordered for the customer;
  3. (c) goods with contract services that have been connected, e.g. mobile phones.

1.4. For orders placed in-store, an administration/handling fee of 25% of the price of the goods along with the cost of delivery (where applicable) will be charged to you.

 

2. Refunds

2.1. Full refund of the cost of the goods is wholly conditional upon the above conditions being met and will be within 30 days of cancellation. The following refund policy applies:

  1. (a) If the goods are returned as new and unused including all accessories (and any free gifts), and that you have discharged your duty of care for the goods during the cancellation period, you will be refunded the full invoice price less any delivery charges within 30 days of our receiving your notification;
  2. (b) If the goods are returned as new and unused but accessories (or any free gifts) are missing, you will be refunded the full invoice price less any delivery charges and less the cost of any missing accessories (as listed below) within 30 days of our receiving your notification;
  3. (c) If goods are returned in a condition which indicates that you have not discharged your duty of care for the goods during the cancellation period, we are unable to accept the return. You will not be refunded and the goods will be returned to you and the cost of delivery charged to your account.
  4. (d) Any missing accessories will be charged as follows:
  • Rechargeable battery: £40.50 inc VAT;Charger or adaptor: £40.50 inc VAT;
  • Headphones: £20 inc VAT;
  • Headphones: £20 inc VAT;
  • Lead: £13.50 inc VAT;
  • Instruction manual: £7.50 inc VAT;
  • Memory Stick: £40 inc VAT;
  • Remote Control: £52.50 inc VAT;
  • Media Card: £20 inc VAT;
  • CD Magazine (in-car): £52.50 inc VAT;

Television stands missing or incomplete will be charged at the full replacement cost of the stand plus 15% handling fees.