Tell me about my delivery
Whilst we offer free delivery this is applicable to the UK mainland only. Off-shore orders will incur a delivery charge. Our MTC Electrical Superstore Agents, who are Independent Electrical Retail Specialists, are good at what they do that's why they deliver for MTCStore.co.uk. We know that once your order has been placed, your delivery will be with you within your agreed delivery date range. Please note for offshore orders some deliveries may be delayed.
If your partnered MTC Electrical Superstore Agent has the product in stock they will always aim to contact you and arrange a suitable delivery time after receiving the order confirmation.
To help us to protect you, the MTC Electrical Superstore Agent may ask for photographic proof of identity such as a photo driving licence or passport, together with a utility bill and the credit card used to make the purchase.
If you have bought your product without any services, such as installation and disposal of your old appliance and you wish for the MTC Electrical Superstore Agent to leave it in a designated area, please contact your partnered MTC Electrical Superstore Agent before delivery or wait for them to contact you.
We will go one step further. Because our MTC Electrical Superstore Agents care about their consumers, they will take the product to your room of choice where access is possible and will not leave the delivery outside or in a garage unless specifically requested to do so prior to the delivery being made.
Do I need to be in for my delivery?
The answer is, not in person but we can only allow the goods to be signed for by an adult, at the delivery address with all the appropriate identification.
If you have opted for installation at the time of delivery, the MTC Electrical Superstore Agent is happy to connect the product to convenient services and will remove all the packaging and ensure that it is disposed of in an ethical manner (see full Terms of supply). The Agent will inspect the services and advise of any potential issues before starting the install. Please note: All existing appliances must be disconnected (uninstalled) and water free (where applicable), pre delivery of the new appliance or the service may be cancelled if extreme difficulties are encountered. The Agent will remove all the packaging and ensure that it is disposed of in an ethical manner. If you have opted to have your old product removed at the same time, again this will be done ethically and in line with current legislation.
As a consumer you have the ability to select a delivery date which is subject to availability at the time of purchase. Delivery option's associated delivery charges and estimated delivery times are advised by your chosen MTC Electrical Superstore Agent. Free standard delivery applies to the UK mainland only. All standard deliveries are based on estimated delivery dates. Standard means, no more than 3 steps up to the front door. Delivered to your room of choice, by your Local Electrical Specialist. Any offshore orders will be subject to a charge.
Please note that delivery is only available to addresses within the United Kingdom of Great Britain and Northern Ireland. After you have been issued with a Sale Confirmation you will be contacted to confirm the exact delivery date and time based on the delivery calendar shown on this site.
All Product(s) must be signed for, by an adult (18 years and over) delivery and you should keep all delivery documentation and receipts provided for future reference.
Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill and the credit card used to make the purchase. The Agent will also ask to take the product over the threshold of the premises and will not leave the delivery outside or in a garage unless specifically requested to do so prior to the delivery. If requested these will be left at your own risk.
You should closely inspect the Product upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Product(s) should not be accepted.
You are advised to read the instruction booklets supplied by the manufacturers before operating a new appliance. Often problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.
Whilst our 'MTC Electrical Superstore Agents' (Specialist's), take pride and care when carrying out deliveries, neither we nor they will be liable for any accidental damage that is not notified within a reasonable period.
When a Pre-arranged and agreed delivery day and/or time has been given, and then that delivery fails because there is no one at the address to sign for the Product, you may be liable to pay a failed delivery charge, which will depend upon the size and weight of the item(s).
Where a connection service has been requested, please note that it is subject to compatible plumbing and electrical services, as appropriate, being available and the service may be cancelled if extreme difficulties are encountered. Neither we nor our Specialists are obliged to provide any alterations or additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise.
All existing appliances must be disconnected (uninstalled) and water free (where applicable), Pre-delivery of the new appliance or the service may be cancelled if extreme difficulties are encountered.
'Consumer Electronics ' Connection is 'Plug and Play' set up on LCD, LED, UHD and Plasma using existing connections. Please note wall mounting and aerial installation is not available.
'Electric' Cooker Connection is only available to existing official Electrical fittings and for freestanding appliances only.
'Gas' Cooker Connection is only available to existing official Gas connections and for freestanding appliances only.
'Dual Fuel' Cooker Connection is only available to existing official connections and for freestanding appliances only.
'American Style Fridge Freezer' connection is only available to existing official connections and for freestanding appliances only.
'Range Cooker' connection is only available to existing official connections and for freestanding appliances only.
'Built In' - We do not offer an installation or disposal facility online, however if an installation and/or disposal is required, please speak to your MTC Electrical Superstore Agent (charges may apply locally).
Floor care - We do not offer an installation or disposal facility online, however if a disposal is required please speak to your MTC Electrical Superstore Agent (charges may apply locally).
We do offer an old appliance removal service. Where this is required, details of the service and associated charges are documented within this site.
|Standard Delivery Charge||£20.00|
|Laundry - Connection||£20.00|
|Laundry - Disposal||£10.00|
|Refrigeration - Connection||£15.00|
|Refrigeration - Disposal||£20.00|
|Dishwashing - Connection||£20.00|
|Dishwashing - Disposal||£10.00|
|Cooking - Electric Connection||£65.00|
|Electric Cooker Disposal Charge||£10.00|
|Cooking - Gas Connection||£95.00|
|Gas Cooker Disposal Charge||£10.00|
|Cooking - Dual Fuel Connection||£95.00|
|Smart TV - Connection||£60.00 - Set up|
|Basic TV - Connection||£40.00 - Plug and Play Only|
|TV - Disposal||£10.00|
|American Refrigeration Plumbed Installation||Call in-store for price|
|American Refrigeration Non-Plumbed Installation||Call in-store for price|
|American Refrigeration Disposal Charge||Call in-store for price|
|Electric Range Cooker Connection||Call in-store for price|
|Gas Range Cooker Connection Call||Call in-store for price|
|Dual Fuel Range Cooker Connection||Call in-store for price|
|Range Cooker Disposal Call||Call in-store for price|